Amazon Business

Amazon Business provides numerous business-specific benefits. One we are most excited to extend to Faculty and Staff is Business Prime Shipping. Business Prime Shipping provides FREE Two-Day shipping on Prime eligible items, no matter the order size.

As an added benefit, you will have immediate access to:

Automatic tax exempt purchasing on items sold by Amazon.com and participating 3^rd party sellers
Business pricing and quantity discounts on millions of items
Access to specialized business only Customer Service team at 866-486-2360

Questions

Can I agree to the Amazon Business Terms and Conditions when I sign up for my account?
Yes, the Terms & Conditions have been reviewed and agreed to by FAU Procurement Services.

How do I get FREE TWO-DAY shipping?

Through FAU’s centralized Amazon Business account, you will have unlimited fast, FREE Two-Day shipping on eligible items. Products eligible for Business Prime Shipping will be designated with a “Prime” logo on the product page and at checkout. Please note, not all shipping speeds are available for all items and all addresses.

I was charged sales tax on my order. How do I get refund?
If your item is sold or fulfilled by Amazon, you can request a tax refund directly from Amazon by calling Amazon Business customer service at 866-486-2360. If you purchased your item from a 3^rd party seller, go directly to “Orders”, locate the item that was charged tax, and click Contact Seller. Please give the seller two business days to respond.

How do I contact Amazon Business Customer Service?
For technical support, please contact Amazon Business Customer Service via the ‘Contact Us link’ at the bottom of each page. Select the ‘Prime or Something Else’ option and ‘Amazon Business Question’. You can request to chat with a representative or have Amazon Customer Service call you.

Get started with Amazon Business

Punchout Purchases

FAU Procurement Services is pleased to announce the addition of Amazon Business to the list of punchout suppliers available in Workday. To begin shopping, go to “Connect to Supplier Website” in Workday and click the “Connect” button in the row with the Amazon Business logo. The first time you punchout to Amazon you will be prompted to login or create a new account (Note: this is only necessary the first time you punchout from Workday). Please review this guide to determine your specific scenario: Amazon Punchout Registraton Guide. If you would like more detailed step-by-step instructions please view this Amazon Business Punchout Tutorial.

pCard Purchases

Requesting an Amazon Business Account

All Amazon Business purchases should be placed through FAU’s centralized FAU Amazon Business account. To access FAU’s Amazon Business account, please email purchasing@fau.edu with your request from your FAU email account. Make sure to include your name, department, FAU email address, and have a valid FAU pCard in your name. Your request will get processed within two business days. Once processed, you will receive an activation email directly from Amazon.com with the subject line, “Welcome to Amazon Business”. The activation period is time sensitive; please take action as soon as possible. For questions on activating your account, please reference the Registration guide posted here: Amazon Business Registration Guide.

How do I activate my Amazon Business account?
Activate your Amazon Business account by clicking “Accept the Invitation” from the Amazon.com email. The activation email will look similar to the one below, the subject line is “Welcome to Amazon Business”. The first time you access Amazon Business, you will be prompted to create an Amazon Business account. You must use your Florida Atlantic University email address for your Amazon Business account.

What if I have previously used my Florida Atlantic University email address to register for a verified Amazon Business account?
All previous, stand-alone, Amazon Business accounts must be migrated under the centralized FAU account. Prior to joining the FAU account, you will need to de-register your account. Please note, the migration of your account will not impact your purchasing process and you will log in using your same user credentials.

BEFORE you take the following steps to de-register your account, please contact purchasing@fau.edu if one or more of the following is applicable to you:

You are on an account with multiple users
You have workflow approvals established on your account
If you have any other specific features or customizations enabled on your account

If NONE of the above is applicable to you, please take the follow steps:

Log onto your Business Account and download an order history report for the past 6-12 months (recommended best practice – see Download Order History Guide).
If applicable, remove all users from the account.
Click the following link to deregister your existing account (it will not remove any information on the account, simply the Amazon Business account tag): https://amazon.com/gp/b2b/manage/deregister
Once this process is complete, please email purchasing@fau.edu and you will be sent an activation email to join the main FAU account. If you remove any users on the account, please include their names in the body of your email.
If you have additional questions regarding the de-registration process, please watch this brief tutorial: Amazon Business Deregistration video

When I click “Accept the Invite” in the activation email, I am prompted to log in. What if I do not know my log in credentials?

If you do not remember your Password, please call Customer Service and ask for a link to reset your Password. Customer Service can be reached at 866-486-2360.

Can I use the Florida Atlantic University Amazon Business account for personal use?
The centralized Florida Atlantic University Amazon Business Account should be used for business purchases only.

I already use my Florida Atlantic University email address to make PERSONAL Amazon.com purchases.
If your Florida Atlantic University email address is already associated with an Amazon.com account, you will have the option to split off and transfer any purchase history to a separate account. You will be prompted to enter a new, personal email address (e.g. gmail.com or Hotmail.com). Please read the Amazon Business Registration Guide Scenario 3 for more information.

I purchased a Prime Membership with my P-Card. Can I receive a refund now that I have joined the Florida Atlantic University Business account?

Yes, navigate to Manage My Prime Membership > End Membership and follow the steps to cancel your Prime membership without having to reach out to Customer Service. The pro-rated refund will be automatically calculated and issued to you. Please note: Customer Service Agents will not be able to issue a pro-rated refund for you if you call to “cancel your Prime membership”.