How to get Help

FAU provides technology support in several ways. Many academic colleges have IT staff to serve the college's specific IT needs and support. For those departments without their own IT staff, OIT has technicians who perform desktop computer installations, troubleshooting, printer setup and troubleshooting, and configuration of mobile devices, among other computer-related issues.

OIT provides centralized support via an outsourced 24x7 help desk available via phone, chat, and online ticket system. OIT also provides walk-in support on all the campuses. Self-help is available on the OIT home page and/or the online knowledge base.

Online Ticketing System and Knowledge Base
http://helpdesk.fau.edu

Phone Support
(561) 297 3999

Walk-in Support

  • Boca Campus
    Hours: Monday – Friday 7:30am – 5:00pm
    Location: CM 138
  • Jupiter Campus
    Hours: Monday – Friday 7:30am - 6pm
    Location: SR 284
  • Davie Campus
    Hours: Monday – Thursday 9:00am – 9:00pm, Friday and Saturday 9:00am – 4:30pm
    Location: LA 303
  • Ft. Lauderdale Campus
    Hours: Monday – Thursday 11:00am – 8:00pm, Friday and Saturday, 12:00pm – 4:30pm
    Location: HEC 608