2-1. Initiate customer service training, reward and recognition programs
Target Date 2006-07
Accountable Individual President, Unit Directors, Assessment Director
Student satisfaction with helpfulness of non-teaching staff will average 85% on 2007 Student Satisfaction Survey with no campus averaging below 83% on this item.
Annual assessment plans from student support areas will report customer satisfaction with their services and planned improvements to meet their defined thresholds of excellence.
Student satisfaction with faculty concern for their progress and success will average 83% on the 2007 Student Satisfaction Survey, with no individual college averaging below 80% on this item.