Florida Atlantic University is uniquely charged with reaching a broad service area through partner campuses, community alliances and lifelong learning opportunities. Effective, consistent and empathetic service to everyone FAU serves has a direct impact on the university’s ability to achieve its vision and fulfill its mission. What's more, providing superior customer service contributes directly to the university’s vision of being recognized as a university of first choice in excellent and accessible undergraduate and graduate education.
FAU has comprehensive customer service training materials available to staff members. The main goal of training is to foster exceptional customer care at FAU, while interacting with both internal and external constituents at all levels.
The program has six objectives:
A) Define who are the university’s customers and develop a shared understanding of this throughout the staff
B) Establish and maintain service standards for the manner in which the university interacts with customers
C) Improve the retention of staff and the atmosphere of the workplace
D) Create awareness about FAU’s accomplishments so that employees take pride in their workplace and understand their role in ensuring the University’s success
E) Improve the personal interaction and communication with customers
F) Develop a process by which the university evaluates its service and continually improve its systems.