Virtual Private Network (VPN)

The FAU VPN service allows approved faculty and staff to access certain secure on-campus resources. The VPN supports Windows Vista and later (32bit and 64bit), MAC OS/X 10.10 and later, Android 5.0 or later, and Apple iOS 7 or later Clients. ***NOTE** The NEW "Pulse Secure" clients are a replacement for the OLD "Junos Pulse" software clients.   If you would like to request VPN access please open a service request at the FAU Help Desk  http://helpdesk.fau.edu  or call  561-297-3999 .

 Notes: 

  • Windows 8.1 RT is not supported at this time
  • Only Mac OSX 10.10 or later is supported on the Mac Client software

Accessing the VPN network 

Once your VPN access has been approved, please download & install the VPN Client Software installation file that is appropriate for your operating system.  Please select one of the clients below.  When setting up the URL to connect to in the Pulse Secure client, use the following URL https://vpn.fau.edu  or see the instructions below for the "Pulse Secure" mobile access. 

Windows:

Install the appropriate Pulse Secure windows client software for your Operating System then follow the instructions for Installation found HERE .  **Note**  If installing the Pulse Secure Windows client for Windows 10, you may have to re-install the VPN client if it is already installed on your updated system.

If you require additional information on the two-factor secondary authentication feature, please see the two-factor section at the end of this page.  

 

Macintosh:

Install the Pulse Secure MAC OS X client software then follow the instructions for installation found HERE . **Please note only Mac OSX 10.10 or later is supported for the Mac  OS X client software.**

If you require additional information on the two-factor secondary authentication feature, please see the two-factor section at the end of this page.  

 

iOS:

**Please Note only Apple iOS 7 or later is supported.

iPhone / iPad

  1. Install the "Pulse Secure" Apple IOS Client from the Apple App Store. **Note** if you have the old JUNOS PULSE IOS Mobile client installed, please uninstall that client before installing the "Pulse Secure" client.
  2. Add a VPN connection & enter https://vpn.fau.edu/mobile for Server Address
  3. Click Connect & enter your FAUNet ID and password when prompted.  

 

Android:

**Please Note only Andriod 5.0 or later is supported.

Android Tablets and Phones:

  1. Install the "Pulse Secure" Android Client from Google Play Store application on your device..  **Note** if you have the old JUNOS PULSE Android client installed, please uninstall that client before installing the "Pulse Secure" client.
  2. Add a VPN connection & enter https://vpn.fau.edu/mobile for Server Address
  3. Click Connect & enter your FAUNet ID and password when prompted.  

 

Two-factor Authentication

Windows and Macintosh VPN clients provide access to sensitive services that the iOS and Android clients do not. For this reason, The Windows and Macintosh VPN clients will prompt a user for a secondary login. 

When using the Windows or Macintosh VPN client, you will be prompted for a second login after entering your FAU NetID username and password and trying to connect to the VPN like normal. Enter one of the following into the secondary password field depending on the options you selected when enrolling for Duo two-factor: 

• Enter       push       into the secondary password field and press enter to push an authentication request to your phone or tablet if you are using the smartphone application. 

• Enter       sms         into the secondary password field to have a code sent to you via text message.  (You will enter the code once the dialog prompts you again.) 

• Enter       phone    into the secondary password field to receive a phone call to confirm the authentication request. 

Alternatively, if you have key FOB, you can enter the code into the secondary password field. 

More information on this process including sample screenshots can be found at the following site: https://guide.duo.com/pulse   

 

DISCLAIMER: This software is to be used at your own risk; OIT does not take any responsibility for any damage in whatever form or context.  Additionally, VPN client upgrades are installed automatically from the server as needed after the initial client installation. These are necessary to keep the client software up to date.

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 Last Modified 7/7/16