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FAU Police Department Badge  Communications

The Florida Atlantic University Police Communications Section is located on the Boca Raton Campus of Florida Atlantic University in the Campus Operations Building (CO FAU Communications Badge69). There are eight full time Police Communication Officers and one Police Communications Section Supervisor. Service is provided 24 hours a day, 365 days a year. For emergencies, please dial 9-1-1. Please call 911 for emergency assistance or 561-297-3500 for non-emergency.

A PCO (Police Communications Officer) is required to complete training and be certified by the State of Florida Department of Health (DOH) in order to serve as an E911 Public Safety Telecommunicator. Training consists of a state approved 242 hour classroom course in conjunction with 12-16 weeks of direct on the job training with a certified DOH Telecommunicator.  Additional mandatory certifications include CPR and the Florida Crime Information Center (FCIC) and the  National Crime Information Center (NCIC) computer systems for subject or vehicle information inquiries.

The Communications Section is responsible for processing both emergency and non-emergency calls for service for the Boca Raton Campus. Non-emergency police requests for Jupiter, Harbor Branch and Davie campuses are also handled by the FAU Police Communications Section.

Additional tasks include:
•    Activation and monitoring of the Campus Emergency Alert System and Indoor Alert System
•    The blue light emergency phones for all campuses
•    Monitoring fire and burglar alarms on the Boca Raton Campus, including Palm Beach State College.
•    Operating and monitoring the FDLE FCIC/NCIC System
•    All calls for service for the Department of Parking and Transportation
•    Monitoring the LPR (License Plate Reader) System
•    Monitoring the card access control system (C-Cure 9000).
•    Monitoring all HDVR security cameras on multiple campuses

In 2013, the FAU Police Communications Section entered 37,068 incidents into the Computer Aided Dispatch (CAD). As of April 1st, 2014, 12,070 incidents have already been entered into CAD. The increase in incidents can be attributed to the growth of population and expansion of FAU.

To accommodate the developing FAU community, the Communications Section has upgraded their technology with the assistance of Security Technology Services, to include:
•    Motorola MCC 5500 radio system for the main communications center
•    A separate Motorola APX7500 consolette for the stadium command post
•     Keltron Fire/Intrusion Alarm Receiver

The FAU Police Communications Section understands the importance of promoting a safe environment of our academic community and works to support the mission, vision and values of the FAU Police Department. If you have any questions, concerns or comments, you are welcome to contact Gia Shaw, the Communications Section Supervisor, at 561-297-4229 or by email at gdamone@fau.edu.



“Dispatchers are the unseen responders that lead the way.”

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 Last Modified 7/14/14