Forgot your Password? You can reset it yourself!

You no longer have to call the Help Desk for a reset! The power is all yours!

How It Works

When you activate your FAUNet ID for the first time , you will be asked to set up three (3) security questions and answers. You also have the option of providing a text-enable (SMS) cell phone number to receive a verification code if you need to reset your own password in the future. This new feature will help make the password reset process easier and more user friendly.

To reset your password all you have to do is go to the FAU Account Self-Services portal and click "Forgot Your Password?" link. You will be prompted for your FAUNet ID. If you have provided a phone number for SMS you can use the "Send SMS" option to receive a verification code or you can choose "Number Incorrect" to answer your security questions. After providing a verification code or answering the security questions, you will be able to reset your password. 

If you are not successful in receiving a verification code via SMS or answering the questions, please contact the OIT Help Desk (561) 297 3999 for further assistance with resetting your password.