University community members request / report work to be performed by contacting the Physical Plant Work Control via the Online Work Order Request Form, phone (7-2240), (email or walk-in are also acceptable). The requestor must provide a description of the problem or the work to be performed, the location of work to be performed, and the name and phone number of the requestor and / or person to be contacted.
What do we do
Work Control staff members document request and create within the Computer Maintenance Management System (CMMS) the On-Site Form which is the normal vehicle for transferring the information to the service group which will perform the requested service / work.
Work Control staff members assign a work priority to the Work Order (see Priorities of Work Orders link below). Work Order Priority designation defines the time frame within which the work should be completed and further determines the manner in which the work request is communicated to the service group.