Annual Memberships will expire one calendar year from the date of registration. Patrons will receive an email one month prior to expiration date to remind you of your upcoming expiration date. Renewals are able to be processed over the phone or in person. If medical history has changed within the last year, it is up to the patron to inform the membership staff, as the PAR-Q will need to be updated and you may be asked to provide a medical waiver.
Monthly Memberships: All cancellations must be provided in writing to the Membership Services office or via e-mail to firstname.lastname@example.org. Cancellations must be received on or before the 15th of the month to avoid being charged for the following month.
Refunds are processed on a case by case basis, typically for a medical reason or extenuating circumstance. For refunds requested due to medical reasons, we ask that you provide written documentation from a doctor’s office. Refunds will not be processed due to lack of use of membership, travel, or moving.
For more information on renewals, cancellations and refunds, please contact Jeana Carow, the Coordinator of Facility Operations and Membership at email@example.com .